How fast is Big Red Communications' internet?
We offer speeds comparable to, or faster than, most cable and DSL providers. Our network utilizes multiple Gigabit connections, ensuring fast, consistent service and low latency connections. We also provide point-to-point connections and network cross-connects for enhanced private connectivity. Contact us for a free quote!
What equipment is included with installation?
We provide all necessary hardware, including a subscriber radio, connection cables, and mounting equipment, to get you up and running.
Do I need another internet service provider (ISP)?
No. Big Red Communications is your "always-on" internet service provider.
Can I keep my existing email address from another ISP?
Yes, if you maintain your account with your previous ISP, you can continue to use your existing email address.
Why can my neighbor get service, but I can't?
Our service requires a clear line of sight to one of our towers. Obstructions like trees or buildings can block the signal.
Yes. Additional charges apply. Please contact us for details.
Is technical support available?
Yes. Our support team is available Monday through Friday, 9:00 a.m. to 5:00 p.m. (CST) at 402-380-7620 or via email at [link to contact us]. After-hours support is available for business, residential, and dedicated service subscribers by calling 402-380-7620 or emailing techsupport@bigredne.com. Please include your name, address, phone number, and a brief description of your issue.
Does Big Red Communications use my phone line?
No. Our service is independent of your phone line, allowing you to use both simultaneously.
Do I have to sign a contract?
No, we do not require contracts.
Can I connect multiple computers?
Yes. We provide a single connection that can be used with a router to create a private network for multiple devices. Routers are available from Big Red for $2.50/mo or $30/yr.
