This disclosure is published under the Federal Communications Commission's transparency rule, 47 C.F.R. § 8.1. It describes how we manage our network, how our service performs, and the commercial terms that apply to it. We have written it to be read by customers, not only by regulators.
We do not block lawful content, applications, services, or non-harmful devices. We do not filter any ports in either direction. Customers may run servers, virtual private networks, game hosts, or any other lawful service over their connection.
We do not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. We do not reduce any customer's speed because of how much data they have used, and we do not impose data caps.
We do not prioritize traffic to benefit ourselves or any affiliated entity.
We do not accept payment from any content provider, application provider, or other party in exchange for prioritizing traffic.
Every subscriber connection is shaped to the speed of their plan by an in-line traffic management system. Alongside that rate limit, we apply active queue management — specifically flow-queue fair queueing with controlled delay (FQ-CoDel) — on a per-subscriber and per-access-point basis.
This matters for how we describe our practices honestly: fair queueing is application-agnostic. It does not identify what an application is. It shares capacity evenly among the traffic flows moving through a connection at any moment, and it keeps queues short so that no single flow can build up a backlog of buffered packets. The practical effect is that small, intermittent flows — a voice call, a video meeting, a game, a DNS lookup — move through with low delay even while a large download or a 4K stream is running on the same connection. We achieve that without inspecting, identifying, or favoring any particular application, and the same treatment applies whatever service a customer chooses to use.
We manage congestion primarily by adding capacity rather than by restricting customers. Sector and backhaul utilization is monitored continuously. When a sector or backhaul link approaches saturation, we respond by splitting the sector, adding an access point, re-pointing subscribers, or upgrading the backhaul. We do not deprioritize heavy users, we do not apply usage-based limits, and we do not impose time-of-day restrictions.
None. We do not inspect, classify, block, rate-limit, or modify any specific protocol or application. We do not use deep packet inspection. Our queueing operates on traffic flows without regard to what those flows carry.
Service is delivered over a subscriber radio that we own, install, and maintain. That radio must remain in place and must not be modified, repositioned, or reconfigured by the customer, because its alignment and radio configuration affect other subscribers on the same sector.
Behind that radio, customers may attach whatever equipment they like. We lease a router for $2.50 per month and recommend it, because it is the configuration we know and can support. Customers are equally free to use their own router.
Our support responsibility runs up to the customer's router. If there is a problem, we will demonstrate that the service is delivering correctly at that handoff point. We do not troubleshoot the configuration or operation of customer-owned routers, wireless coverage inside the home from customer-owned equipment, or customer devices.
We do not filter, scan, or inspect customer traffic for security purposes, and we do not monitor the content of what customers do online. We investigate abuse reports we receive, and we may contact a customer if their equipment appears to be compromised and is causing harm to the network or to others. We reserve the right to suspend a connection that is actively damaging network operations, and we will contact the customer when we do.
We deliver service by fixed wireless from our towers across southeastern Nebraska. A subscriber radio at the customer's location connects by line of sight to one of our access points, which is carried back to our core by licensed and unlicensed point-to-point backhaul.
| Plan | Download | Upload | Typical latency |
|---|---|---|---|
| Residential 50/10 | 50 Mbps | 10 Mbps | 30 ms |
| Residential 100/10 | 100 Mbps | 10 Mbps | 30 ms |
| Residential 200/100 | 200 Mbps | 100 Mbps | 30 ms |
These are the speeds we provision and expect to deliver. Actual speeds vary with line of sight to the tower, distance, obstructions that develop over time such as tree growth, severe weather, and the customer's own equipment and in-home wiring. Speeds measured over Wi-Fi are commonly lower than the speed delivered to the router, particularly on older customer-owned equipment.
Per-plan disclosures in the FCC's standard format are published with each plan on our service page, and are available to existing customers in the customer portal.
We do not offer any service that shares last-mile capacity with broadband in a way that reduces the capacity available to a customer's Internet service.
Residential service is $49.99, $79.99, or $99.99 per month depending on plan. Router lease is $2.50 per month and is optional. Standard installation is free. There are no data charges, because there are no data caps.
We do not require a contract and we do not charge an early termination fee. Service may be cancelled at any time.
How we handle customer information, including what we do and do not collect about network usage, is described in our Privacy Policy.
Reach us at 402-380-7620 or info@bigredne.com, Monday through Friday, 9:00 a.m. to 5:00 p.m. Central. After-hours support is available to residential and business subscribers for service outages. We aim to resolve questions on first contact; anything that cannot be resolved by the technician or office staff handling it is escalated to ownership.
A customer who believes we have not met the obligations described here may file a complaint with the Federal Communications Commission at consumercomplaints.fcc.gov.
Last updated September 22, 2026. We will revise this disclosure when our practices change, and the effective date above will reflect the current version.
